OUR GUARANTEE TO OUR CUSTOMERS
We want you to be happy with your jewelry purchase. Please let us know if you are not completely satisfied. We will do everything in our power to provide you with the best customer service. Please respond to our contact information below with any questions/concerns.
CONTACT US
To contact us by email: info@nativemarfa.com
Address for returns:
Native Marfa
Returns Department
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
PAYMENT OPTIONS
We accept the following major credit cards: Visa, Mastercard, American Express and Discover. You may also pay by check or money order. Orders paid by check or money order will not be shipped until payment has cleared. For this payment option, please mail your order request and payment to us at:
Native Marfa
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
REPAIRS
Normal wear and tear repairs are free of charge within the first 30 days. After the first 30 days of normal wear and tear, a $20/hour repair fee will be assessed for the repair work. Shipping charges on all repairs are the responsibility of the customer.
If you need a repair on a Native Marfa jewelry purchase, please send the piece to:
Native Marfa
Returns Department
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
RETURNS AND EXCHANGES
How do I handle a Return?
If for any reason you, or the recipient of your gift, feel that our product has not lived up to your expectations, feel free to return it for an exchange or refund, including a note as to why you are returning the product, what you would like to exchange for, if applicable, and include the original packing slip. We will not accept packages sent C.O.D.
Please note that all returns or exchanges must be requested within the first 30 days of purchase. Any return after the first 20 days of purchase will incur a 20% restocking fee. Sorry, but we cannot refund shipping costs, rush order fees or custom orders. We do not offer refunds after the first 30 days of purchase. Any return after the first 30 days of purchase will be returned to the sender. Should you have any questions, please feel free to contact us at support@nativemarfa.com.
CONDITION OF RETURNED PRODUCT
Any returned product or product sent back for exchange must be unworn, unused and in original condition. We can only accept items that are returned for refund or exchange without signs of wear and tear and with all of the original contents and packaging. Contents consist of any included parts and accessories, such as jewelry box and jewelry bags. Items not returned in the condition described herein may be subject to restocking fees (up to 20% of the purchase price, as determined by our cost of replacing the missing items, including a processing fee for the labor intensive process) or refusal of the return.
PRODUCT PACKAGING
Please safely package the product to be returned for return or exchange. If it is damaged in transit, you will not qualify for a refund. Jewelry that rattles in a package can cause scratching and breakage of stones and silver. Any returned item that rattles will have 20% of the purchase price deducted from the refund and possibly more if the jewelry is scratched, chipped or in any way damaged. If the product has odors, such as cigarette smoke, no refund will be offered or honored. The product will be returned to the sender.
SHIPPING CHARGES AND WHO PAYS
If a return is needed as a result of damage, defect or our mistake, we will pay the shipping charges, both to have your item sent back to us and to send you a replacement item. In the case of an outright return for refund, we refund the full purchase price of the product. But, you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward an exchange.
Address for returns:
Native Marfa
Returns Department
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
SHIPPING - DOMESTIC
At Native Marfa, we make every attempt to ship your order the same day, if possible. If same day shipping is not possible, we will do our best to have your ordered shipped within 2 weeks. Standard delivery normally takes 3-7 business days.
Handling charges include order processing and packaging. Shipping charges are for your preferred shipping option only. Domestic shipping includes the following destinations: continental United States, Alaska, Hawaii, Puerto Rico and USA possessions. Standard delivery time is 3-7 business days. Orders are shipped Monday-Friday via U.S. Postal service or FedEx. The rates for shipping vary based on your preferred shipping carrier.
TERMS OF USE
At Native Marfa, we appreciate your business. Likewise, we hope you will find this site useful and enjoyable. Native Marfa has developed this site as a service to its customers. Please review the following basic rules that govern your use of this site. Please note that your use of this site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Native Marfa may revise the content of this agreement at any time. By using the site after a change, you agree to follow and be bound by all of these changes. Please visit this page periodically to familiarize yourself with the current terms of use. Should you have any questions concerning any of our policies, please contact customer support.
SITE CONTENTS
Unless otherwise noted, all design and content featured on nativemarfa.com, including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned or licensed by Native Marfa. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our web site and its content for purposes other than personal and noncommercial is prohibited. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
DISCLAIMER
Native Marfa does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Native Marfa shall not be liable for damages of any kind related to your use of or inability to access this site. If you are dissatisfied with the site, its contents or any of these terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using the site.
ACCURACY OF CONTENT
We endeavor to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on nativemarfa.com may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. Native Marfa reserves the right to correct errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price, Native Marfa shall have the right to refuse or cancel any orders placed for product at the incorrect price. Native Marfa shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Native Marfa shall issue a credit to your credit card account in the amount of the incorrect price.
AVAILABILITY
We work very hard to provide you with unique and inspired products. As a result, many of these products are only available in limited quantities or require large production lead times. When an item is no longer available, we make every attempt to remove it from the site immediately. If an item is currently on back order, we make every attempt to include this information with the item on the site. If you have any questions or concerns about the availability of product on this site, please contact customer support.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the site. The actual colors you see will depend on your computer monitor, and we cannot guarantee that your monitor's display of any color will be accurate. Likewise, natural gemstone will vary slightly in color and pattern. Due to bead availability, design may vary slightly.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Native Marfa, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
For questions on any of the above, please contact us through support@nativemarfa.com.
We want you to be happy with your jewelry purchase. Please let us know if you are not completely satisfied. We will do everything in our power to provide you with the best customer service. Please respond to our contact information below with any questions/concerns.
CONTACT US
To contact us by email: info@nativemarfa.com
Address for returns:
Native Marfa
Returns Department
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
PAYMENT OPTIONS
We accept the following major credit cards: Visa, Mastercard, American Express and Discover. You may also pay by check or money order. Orders paid by check or money order will not be shipped until payment has cleared. For this payment option, please mail your order request and payment to us at:
Native Marfa
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
REPAIRS
Normal wear and tear repairs are free of charge within the first 30 days. After the first 30 days of normal wear and tear, a $20/hour repair fee will be assessed for the repair work. Shipping charges on all repairs are the responsibility of the customer.
If you need a repair on a Native Marfa jewelry purchase, please send the piece to:
Native Marfa
Returns Department
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
RETURNS AND EXCHANGES
How do I handle a Return?
If for any reason you, or the recipient of your gift, feel that our product has not lived up to your expectations, feel free to return it for an exchange or refund, including a note as to why you are returning the product, what you would like to exchange for, if applicable, and include the original packing slip. We will not accept packages sent C.O.D.
Please note that all returns or exchanges must be requested within the first 30 days of purchase. Any return after the first 20 days of purchase will incur a 20% restocking fee. Sorry, but we cannot refund shipping costs, rush order fees or custom orders. We do not offer refunds after the first 30 days of purchase. Any return after the first 30 days of purchase will be returned to the sender. Should you have any questions, please feel free to contact us at support@nativemarfa.com.
CONDITION OF RETURNED PRODUCT
Any returned product or product sent back for exchange must be unworn, unused and in original condition. We can only accept items that are returned for refund or exchange without signs of wear and tear and with all of the original contents and packaging. Contents consist of any included parts and accessories, such as jewelry box and jewelry bags. Items not returned in the condition described herein may be subject to restocking fees (up to 20% of the purchase price, as determined by our cost of replacing the missing items, including a processing fee for the labor intensive process) or refusal of the return.
PRODUCT PACKAGING
Please safely package the product to be returned for return or exchange. If it is damaged in transit, you will not qualify for a refund. Jewelry that rattles in a package can cause scratching and breakage of stones and silver. Any returned item that rattles will have 20% of the purchase price deducted from the refund and possibly more if the jewelry is scratched, chipped or in any way damaged. If the product has odors, such as cigarette smoke, no refund will be offered or honored. The product will be returned to the sender.
SHIPPING CHARGES AND WHO PAYS
If a return is needed as a result of damage, defect or our mistake, we will pay the shipping charges, both to have your item sent back to us and to send you a replacement item. In the case of an outright return for refund, we refund the full purchase price of the product. But, you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward an exchange.
Address for returns:
Native Marfa
Returns Department
12320 Barker Cypress, Suite 600, #272
Cypress, Texas 77429
SHIPPING - DOMESTIC
At Native Marfa, we make every attempt to ship your order the same day, if possible. If same day shipping is not possible, we will do our best to have your ordered shipped within 2 weeks. Standard delivery normally takes 3-7 business days.
Handling charges include order processing and packaging. Shipping charges are for your preferred shipping option only. Domestic shipping includes the following destinations: continental United States, Alaska, Hawaii, Puerto Rico and USA possessions. Standard delivery time is 3-7 business days. Orders are shipped Monday-Friday via U.S. Postal service or FedEx. The rates for shipping vary based on your preferred shipping carrier.
TERMS OF USE
At Native Marfa, we appreciate your business. Likewise, we hope you will find this site useful and enjoyable. Native Marfa has developed this site as a service to its customers. Please review the following basic rules that govern your use of this site. Please note that your use of this site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Native Marfa may revise the content of this agreement at any time. By using the site after a change, you agree to follow and be bound by all of these changes. Please visit this page periodically to familiarize yourself with the current terms of use. Should you have any questions concerning any of our policies, please contact customer support.
SITE CONTENTS
Unless otherwise noted, all design and content featured on nativemarfa.com, including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned or licensed by Native Marfa. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our web site and its content for purposes other than personal and noncommercial is prohibited. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
DISCLAIMER
Native Marfa does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Native Marfa shall not be liable for damages of any kind related to your use of or inability to access this site. If you are dissatisfied with the site, its contents or any of these terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using the site.
ACCURACY OF CONTENT
We endeavor to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on nativemarfa.com may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. Native Marfa reserves the right to correct errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price, Native Marfa shall have the right to refuse or cancel any orders placed for product at the incorrect price. Native Marfa shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Native Marfa shall issue a credit to your credit card account in the amount of the incorrect price.
AVAILABILITY
We work very hard to provide you with unique and inspired products. As a result, many of these products are only available in limited quantities or require large production lead times. When an item is no longer available, we make every attempt to remove it from the site immediately. If an item is currently on back order, we make every attempt to include this information with the item on the site. If you have any questions or concerns about the availability of product on this site, please contact customer support.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the site. The actual colors you see will depend on your computer monitor, and we cannot guarantee that your monitor's display of any color will be accurate. Likewise, natural gemstone will vary slightly in color and pattern. Due to bead availability, design may vary slightly.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Native Marfa, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
For questions on any of the above, please contact us through support@nativemarfa.com.
